All quotes valued at $100 or more and submitted from within the contiguous United States are eligible for a prepaid FedEx shipping label. For shipments originating from Hawaii, Alaska, APO addresses, or international locations, or for quote values under $100, a shipping label will not be provided and you will be responsible for arranging and covering the cost of shipment.

For online quotes, you can print your shipping label and documents directly from the quote confirmation page. A link to print your shipping label will also be included in our quote confirmation email. For phone or email quotes, your shipping label and required documents will be emailed to you with all necessary instructions.

If you’re shipping multiple boxes, do not duplicate the same label. Please call us at 1-800-DIAL-KEH, and we’ll provide separate shipping labels for each box. Shipping costs incurred outside our label system are not reimbursable.

Packaging Instructions

• Retain a list of all items and their serial numbers for your records.
• Include a copy of your Quote Wizard evaluation inside the box.
• Package items securely using a properly sized box and padding materials like bubble wrap. KEH is not responsible for damage caused during shipping (whether because of inadequate packaging or otherwise).
• Write your quote number on the outside of the box.
• If shipping multiple boxes, label them clearly (e.g., 1/3, 2/3, 3/3).
• We recommend using insured and trackable shipping methods. KEH is not liable for lost or damaged items sent without our prepaid FedEx label and tracking.
• If using a KEH shipping label, drop off your package in person at an authorized FedEx location and request a receipt with tracking.
• KEH does not accept COD shipments.

Lithium-Ion Battery Shipments

• For shipments containing the camera gear powered by batteries: print this label (PDF) and affix to the outside of the box.
• For shipments containing only batteries, or shipments not containing the device that is powered by a battery: print this label (PDF) and affix to the outside of the box. Federal regulations require a warning label for all shipments containing batteries. Failure to do so may prevent proper shipment, resulting in delays or returned packages.

Shipping Address

KEH Camera
Attn: Purchasing Department
5080 Highlands Parkway SE, Suite B
Smyrna, GA 30082

Free Front-Door Pickup: Quotes valued at $300 or more qualify for free residential pickup. After completing your quote and packaging your gear, call 1-800-DIAL-KEH to schedule.