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Home > Shop FAQs > What should I know about shipping?
What should I know about shipping?
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Free Ground Shipping: Orders over $75 qualify for free ground shipping inside the contiguous United States, excluding shipping to Alaska and Hawaii, which have a flat-rate shipping fee of $49.95. Ground orders will typically ship within 2 working days of receiving the order. Company holidays may delay order shipment.

 

Other shipping options: We also offer flexible shipping options for the Second Day Air and Overnight at checkout. Expedited orders placed after 3:00pm ET will ship out next business day (Monday-Friday).

 

International shipping: KEH ships internationally via FedEx's international economy service type. Prices generally start at $49.95 but vary depending on the destination and final  weight of the gear. The best way to estimate total shipping costs is to utilize our shipping calculator during the checkout process on KEH.com.

 

Be advised that the shipping amount KEH charges only covers the cost of shipping from the US to your country. You may be subject to separate import fees, such as taxes or duties, that are assessed after the shipment reaches your country. Import fees vary greatly from country to country and, in some cases, may even prohibit the importation of certain types of used equipment. Please check with your local government for a detailed breakdown of import and duty costs before placing an order.

 

Any additional taxes, duties, or fees assessed for import are the customer's responsibility and are normally collected by the courier upon import to your country. If a package arrives and you find the import fees prohibitive, we can contact FedEx and request that the package be returned to the shipper; however, the shipping and any other return fees will be deducted from your refund. International orders will typically ship within 2 working days of receiving the order. Company holidays may delay order shipment.

 

If you need further assistance, our Gear Experts can be reached at +1-800-342-5534 or [email protected].

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