FedEx Hold for Pickup allows you to request packages to be held at a FedEx location. You can pick up packages on your schedule at locations most convenient to where you work or live.

When your package is delivered to the FedEx location, you'll be notified that the package is ready for pickup via automated text, phone call, or email. FedEx will hold your package for up to 5 days. After that, your package will be returned to KEH. After that, your package will be returned to KEH. Shipping costs for returned packages will be deducted from your refund. If you would like the order reshipped to you, please contact us at [email protected] or +1-800-342-5534. Depending on the status of your return, a new order may need to be entered, and we cannot guarantee that your item(s) will still be available.

If you have the FedEx Delivery Manager App, you will receive notifications about your delivery and will have the ability to request your package be held longer than 5 days.

Bring a government-issued photo ID.

• If your name doesn't match the name on the package label, you'll need the tracking number.
• If the address on your ID doesn't match the address on the package label, you'll also need to bring an alternative form of ID. You can use a utility bill or statement, health or auto insurance card, property statement from a county or city website, or credit card statement.

For more information, visit FedEx's Hold at Location page.