At KEH, it is our goal to ensure your 100% satisfaction. If you are unsatisfied with your purchase, you can return your item for a refund or exchange within 21 days of delivery.

Please contact Customer Service BEFORE returning an item to obtain the Return Merchandise Authorization (RMA) and return instructions. This RMA is valid for seven (7) days. Sending merchandise in without an RMA may delay your return. Please visit our Contact Us page and fill out our contact form to request an RMA.

Returns and exchanges are subject to the following conditions:

• Merchandise may be returned or exchanged for a refund within 21 days of delivery. A $25 return processing fee per order will be applied. Exchanges of equal or greater value are free and will not incur a return processing fee. One-time exchange allowed per original order.
• NEW items must be in perfect, brand-new condition and returned in the manufacturer's original, undamaged, and unopened box. All manufacturer's original packing materials, accessories, and original unused warranty cards (and rebate forms if applicable) must also be included. NEW Items that are not returned in these conditions will be subject to a minimum 10% restocking fee in addition to the $25 return processing fee.
• USED (Like New, Like New-, Excellent+, Excellent, Bargain, Ugly) items must be returned in the same condition as originally shipped. Items that do not meet these conditions may be subject to a minimum 15% restocking fee in addition to the $25 return processing fee.
• The following products cannot be returned:
  • As-Is items
  • Drones
  • Film and other photo-sensitized products
• Returns cannot be accepted if the gear has been tampered with by any 3rd party other than KEH's repair team.
• Refused orders may have return shipping fees deducted from your refund.
• The return shipping cost is the responsibility of the customer and is non-refundable. Import/export taxes and fees associated with international orders are also the responsibility of the customer and are non-refundable.
• Defective or mis-shipped (incorrect item sold, inaccurate item description, or incorrect title) returns will receive a pre-paid ground shipping label to return the item to KEH and will not incur the return processing fee. However, if it is determined that the item is in working order upon inspection, the pre-paid shipping cost and return processing fee will be deducted from the credited amount. Please contact us immediately, as return shipping charges will only be covered if we have been notified prior to the return.
• Customers with a high return/exchange rate of working merchandise (4 or more orders with a 60% return rate within 24 month period) will be subject to a 15% restocking fee and/or other further action.

We recommend that you use your own trackable and insured shipping method. Returns and exchanges must be returned pre-paid; we cannot accept C.O.D. deliveries. KEH is not responsible for lost returns.