Please visit our Contact Us page and fill out our contact form to request an RMA. Please remember to place a copy of the RMA you receive during this process in the box with your item(s) you are returning.

To return item(s) for a refund, please do the following:

• Enclose the original or a copy of the sales invoice with a detailed note describing the reason for return along with the item(s) being returned. Your return may be delayed without complete information.

• Carefully package the merchandise. KEH Camera will not be responsible for improperly packaged returns and the resulting damage.

• Please ship to the following address:

Returned items must be shipped prepaid to KEH Camera. We recommend dropping your equipment off directly in person at an authorized FedEx, UPS, or USPS location with insurance and tracking information. We are not responsible for lost or damaged items during return shipment.

New and used returned items that are not in the same condition as sold may incur a 15% restocking fee.