If possible, pack the equipment in the original packaging. If the original packaging is not available, then wrap each individual item in bubble wrap. Newspaper may be used if bubble wrap is not available. Be sure to wrap each item completely and secure with tape. The tape should never come in contact with the surface of the equipment as it may damage the finish.

Choose an appropriate size box for the items to be shipped. Too small may not allow room for ample padding. Too large may allow for items to bounce around. If you are reusing a box, remove any old labels to prevent shipping mix-ups.

Pad the box with a material such as bubble wrap or crumbled or shredded paper while keeping the equipment in the center of the box. The equipment should not come in contact with the box. Make sure enough packing material has been used allowing for no give at the top.

• Keep a list of the items shipped and their serial numbers.
• Enclose a copy of the invoice with the reason for your return on the back of the invoice.
• If you are not returning the complete order please circle the items on the invoice being returned.
• Label multiple boxes - 1 of 3, 2 of 3, 3 of 3 etc on the outside of each box.

We recommend dropping your equipment off directly in person at an authorized FedEx, UPS, or USPS location with insurance and tracking information.

Mail your package(s) to:

Please note that if an item is damaged in transit due to insufficient packaging, KEH may reduce your refund based on the depreciation of the item or repair costs.